At the heart of Non-violent Communication (NVC) is a powerful four-step framework designed to turn conflict into connection: Observe, Feel, Need, Request. This structure helps turn moments of tension into opportunities for connection and mutual understanding. Rather than reacting impulsively, we learn to respond with clarity and compassion.
Example in action
“I noticed you raised your voice (Observation). I feel anxious (Feeling) because I need calm discussion (Need). Would you be willing to speak a little more softly? (Request)”
By slowing down and naming what’s really going on, this approach creates space for respectful, honest dialogue—even in emotionally charged situations.
Have you tried it?
What has your experience been like using this process? How has it shaped the way you communicate when emotions run high?
- Like if these steps have made a difference for you.
- Share this process with a colleague, friend, or family member—it could be just what they need.
- Comment below with a moment where this process has helped you communicate more clearly or defuse a difficult situation.
Let’s have a conversation, we’ll help you get it right from the start.
