Skip to main content

Blog

Keep up to date with all our blog posts

Our courses
CommunicationTackling Antisocial Behaviour on Public Transport: Why Rules Alone Aren’t Enough
October 21, 2026

Tackling Antisocial Behaviour on Public Transport: Why Rules Alone Aren’t Enough

New Government measures aim to tackle antisocial behaviour on buses and trains. But are transport staff prepared to manage conflict safely when rules are challenged?
NVC Awareness 0
Love0
CommunicationCan an organisation outsource the work and the responsibility that comes with it?
September 3, 2026

Can an organisation outsource the work and the responsibility that comes with it?

Being self-employed or using an external training provider does not automatically remove an organisation’s responsibility. Effective conflict management and physical intervention training must be suitable for the workforce, environment and…
NVC Awareness 0
Love0
CommunicationIf Restraint Is Your Last Resort… Can You Show What Happened Before It?
July 14, 2026

If Restraint Is Your Last Resort… Can You Show What Happened Before It?

Saying physical restraint is a last resort isn't enough. Discover how organisations can evidence effective prevention, improve incident reviews and reduce the need for restrictive interventions through better communication, planning…
NVC Awareness 0
Love0
CommunicationNegotiation and Resolution: Moving Beyond Conflict Towards Constructive Outcomes
June 4, 2026

Negotiation and Resolution: Moving Beyond Conflict Towards Constructive Outcomes

Conflict is inevitable, but resolution is possible. Explore the difference between negotiation and compromise, how mediation works, and practical ways to find common ground, de-escalate tension, and build sustainable outcomes…
NVC Awareness 0
Love0
CommunicationLone Working Is More Than a Policy… It Is a Workplace Safety Responsibility
May 21, 2026

Lone Working Is More Than a Policy… It Is a Workplace Safety Responsibility

Lone working is not simply a compliance issue — it is a workplace safety responsibility. As staff increasingly work alone in unpredictable environments, organisations must ensure policies are practical, supportive…
NVC Awareness 0
Love0
CommunicationYour Hotel Room Is Not a Safety Strategy
May 7, 2026

Your Hotel Room Is Not a Safety Strategy

Risk doesn’t stop when the working day ends. This article explores why lone working and overnight travel require more than individual caution, highlighting the role of organisations in creating safer…
NVC Awareness 0
Love0
CommunicationWhen Customer Service Stops Working… What Happens Next?
April 23, 2026

When Customer Service Stops Working… What Happens Next?

Customer service is essential, but it is not a control measure for risk. When communication breaks down and behaviour escalates, staff move from serving the situation to managing safety within…
NVC Awareness 0
Love0
CommunicationTraining Doesn’t Fail — Application Does
April 15, 2026

Training Doesn’t Fail — Application Does

Many organisations invest heavily in training, yet incidents still occur where staff fail to apply what they have learned. Often the issue is not the training itself, but the gap…
NVC Awareness 0
Love0
CommunicationLone Working and the “Summer Complacency” Risk
April 9, 2026

Lone Working and the “Summer Complacency” Risk

As evenings become lighter and the weather improves, workplaces can become more relaxed—but this seasonal shift can also increase risks for lone workers. This article explores how complacency can develop…
NVC Awareness 0
Love0
CommunicationWhen the Weather Changes, So Do We: Spring, Mood Shifts & Unexpected Conflict
March 18, 2026

When the Weather Changes, So Do We: Spring, Mood Shifts & Unexpected Conflict

As winter gives way to spring, rising energy and optimism can transform how we feel at work — but they can also surface hidden tensions. Increased expression, shifting expectations, and…
NVC Awareness 0
Love0
CommunicationWorkplace Violence: A Growing Risk Employers Can’t Ignore
March 10, 2026

Workplace Violence: A Growing Risk Employers Can’t Ignore

Workplace violence is becoming a growing risk for organisations across multiple sectors. While many assume it’s an office issue, frontline workers often face the greatest threats. In this blog, we…
NVC Awareness 0
Love0
CommunicationThe Email Effect: Why Miscommunication Peaks in Busy Periods
February 25, 2026

The Email Effect: Why Miscommunication Peaks in Busy Periods

There’s a pattern we see in organisations: workloads rise, deadlines tighten, and inboxes fill. Suddenly, tension appears — not because people have changed, but because communication has. Welcome to the…
NVC Awareness 0
Love0