It’s Not What But How You Say It

Conflict is a natural part of human interaction, arising from differing needs, values, and perspectives.

 But what is assertive communication?

1.     Clarity and understanding

2.     Fostering mutual respect

3.     Promoting emotional control

4.     Encouraging collaboration

5.     Building trust and strengthening relationships

6.     Empowerment and confidence

To effectively use assertive communication, it is important to follow some key principles:

1.     Use “I” statements 

2.     Be Clear and specific

3.     Maintain a calm and steady tone 

4.     Listen actively 

5.     Practice non-verbal cues

6.     Seek win-win solutions 

By adopting an assertive style, individuals can navigate conflicts more effectively, turning potential discord into opportunities for growth and understanding.

In situations where conflicts are inevitable, mastering assertive communication can, personally and professionally, lead to more harmonious and productive relationships.

https://www.dailymail.co.uk/news/article-13731331/Hilarious-moment-Tui-pilot-channels-inner-headteacher-tells-rowdy-passengers-lays-ground-rules-family-flight-Tenerife.html

Contact me to learn more – https://www.nvcawareness.co.uk/contact-us/

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